Last updated: February 2026. Applies to all users of the Gamdom UK platform.
1. Data Controller
Gamdom Ltd ("we", "us", "our") is the data controller responsible for your personal information. We are registered with the UK Information Commissioner's Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Contact for data protection enquiries: [email protected]
2. Data We Collect
We collect the following categories of personal data when you register and use our platform:
- Identity data: Full name, date of birth, gender, username
- Contact data: Email address, phone number, postal address
- Financial data: Payment method details, transaction history, deposit and withdrawal records
- Technical data: IP address, browser type, device identifiers, cookies and usage data
- Profile data: Account preferences, game history, bonus usage, responsible gambling settings
- Verification data: Copies of ID documents submitted for KYC verification
- Communication data: Records of communications with our support team
3. How We Use Your Data
We process your personal data on the following lawful bases:
- Contract performance: To operate your account, process deposits/withdrawals, and deliver services
- Legal obligation: To comply with anti-money laundering (AML), age verification, and UKGC regulatory requirements
- Legitimate interests: To prevent fraud, improve our services, and maintain platform security
- Consent: To send you marketing communications (you may opt out at any time)
4. Cookies
Our website uses cookies to improve your experience and analyse usage. We use:
- Essential cookies: Required for the platform to function (session management, security)
- Analytics cookies: To understand how users navigate the site and improve performance
- Preference cookies: To remember your settings and preferences
- Marketing cookies: Only with your explicit consent
You can manage cookie preferences via your browser settings. Note that disabling essential cookies may affect platform functionality.
5. Data Sharing
We do not sell your personal data. We may share data with:
- Payment processors and financial institutions to process transactions
- Identity verification services for KYC compliance
- Regulatory bodies (UKGC, HMRC) when legally required
- Technology partners who help operate the platform, under strict data processing agreements
- Law enforcement where we are legally obliged to do so
6. Data Retention
We retain your data for as long as your account is active and for a minimum of 5 years following account closure, as required by UK gambling and anti-money laundering regulations. Financial transaction records are retained for 7 years in line with HMRC requirements.
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your data (subject to legal retention obligations)
- Right to restriction: Request that we limit how we process your data in certain circumstances
- Right to portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, contact [email protected]. We will respond within 30 days. If you are unsatisfied with our response, you may complain to the ICO at ico.org.uk.
8. Security
We implement appropriate technical and organisational measures to protect your data, including SSL/TLS encryption, firewalls, access controls, and regular security audits. However, no system is completely secure. If you believe your account has been compromised, contact our support team immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by a prominent notice on our platform. The date of the most recent revision is shown at the top of this page.